Privacy Policy

Last Updated: September 2026

1. Introduction

Villa Lisanna ("we", "our", or "us") operates the villalisanna.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and the choices you have associated with that data.

2. Information Collection and Use

Types of Data Collected:

Personal Data: Name, email address, phone number, check-in/check-out dates, number of guests, payment information
Usage Data: Browser type, IP address, pages visited, time spent on pages, referring website
Cookies: We use cookies to enhance your browsing experience and remember your language preference

3. Use of Data

Villa Lisanna uses the collected data for various purposes:

To provide and maintain our services
To notify you about changes to our website or services
To process your booking and payments
To provide customer support
To gather analysis so we can improve our website
To monitor the usage of our website

4. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Payment Information

Payment information is processed securely through Visa and Mastercard payment gateways. We do not store complete credit card information on our servers. All transactions are encrypted with SSL technology.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. User Rights (GDPR, CCPA, HIPAA compliance)

Depending on your location, you may have specific rights regarding your personal data:

8.1 GDPR Rights (European Union, UK, EEA)

Right of Access (Article 15): Request a copy of your personal data we hold
Right to Rectification (Article 16): Correct inaccurate personal data
Right to Erasure (Article 17): Request deletion of your personal data ("Right to be Forgotten")
Right to Restrict Processing (Article 18): Limit how we process your data
Right to Data Portability (Article 20): Receive your data in a portable format
Right to Object (Article 21): Object to certain processing of your data
Right to Not Be Subject to Automated Decision-Making (Article 22): Not be solely evaluated by automated means

8.2 CCPA Rights (California, USA)

Right to Know: Request what personal information we collect about you
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of your personal information
Right to Non-Discrimination: No discrimination for exercising your CCPA rights

8.3 Florida Online Privacy Protection Act (FOPPA)

Right to Access: Access personal information collected about you
Right to Deletion: Request deletion of personal information
Right to Opt-Out: Opt-out of marketing communications

How to Exercise Your Rights

To exercise any of these rights, send a written request to:

Email: privacy@villalisanna.com
Subject Line: "[Your Right] Request - [Your Name]"
Include: Full name, email address, and description of request

Response Time: We will respond within 30 days (45 days for complex requests). No fee will be charged unless the request is manifestly unfounded or excessive.

9. Data Retention

We retain your personal data only for as long as necessary to provide our services:

Booking Information: Retained for 7 years (tax compliance)
Payment Information: Retained for billing purposes (as required by law)
Communications: Retained for 2 years unless longer retention is required
Analytics Data: Retained according to Google Analytics retention settings (default 14 months)
Account Information: Retained until account closure + 1 year

10. International Data Transfers

Villa Lisanna is located in the United States. If you are accessing our website from outside the U.S., your data may be transferred to, stored in, and processed in the United States. By using our website, you consent to such transfers.

For GDPR Compliance: We rely on Standard Contractual Clauses (SCCs) for lawful data transfers to the United States.

11. Data Protection Officer (DPO)

For GDPR-related inquiries, you may contact our Data Protection Officer:

Email: dpo@villalisanna.com
Phone: +1 941 800 0120

12. Contact Information for Privacy Inquiries

If you have questions about this Privacy Policy or our privacy practices:

Email: privacy@villalisanna.com
Phone: +1 941 800 0120
WhatsApp: +1 832 763 5760
Mailing Address: Villa Lisanna, Little Gasparilla Island, Boca Grande, FL 33921, USA

13. Complaints and Disputes

If you believe your privacy rights have been violated, you may:

File a complaint with your local data protection authority (DPA)
In the EU: Contact your national DPA (e.g., EU Data Protection Authorities)
In California: Contact the California Privacy Protection Agency (CPPA)
Seek legal remedies through arbitration or court proceedings

Disclaimer: This Privacy Policy is for informational purposes and does not constitute legal advice. For legal interpretation of privacy laws in your jurisdiction, consult with a qualified attorney.